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Softball Rampage Customer Service

Softball Rampage Help Topics

You will find helpful pages in the following categories. If you can't find the answer to your question, please don't hesitate to call us at 877-868-8945 or email us at service@softballrampage.com.

Shipping Information
   Our Shipping Information page answers frequently asked questions about shipping, including rates, estimated delivery times and policies.

How to Place an Order
   If you prefer not to order on-line, we also have a special Printable Order Form if you would like to fax or mail your order.

You can also place your order using a purchase order. First, you must complete a credit application and W-9. Upon credit approval, Softball Rampage will contact you with your account number. You can place your order online (use phone/fax as a payment method), fax, email, mail, or phone.

Order Tracking Information
   Customers who have placed an order can track their order progress online using our Online Order Tracking page. You will need to remember the email address used when you placed the order and the zip code used as the billing address for the order to view tracking information. Quick tracking links are also included in most customer service email messages that you will receive.

Returns
  

We believe that you will be happy with your purchase from Softball Rampage. We make every effort to provide you with high-quality products and outstanding customer service.

We are so confident in our people and products that we provide you with our 30-Day Guarantee. If you are not 100% satisfied with your purchase, just call our friendly Customer Service Team at 877-868-8945 for a Return Authorization. Then, simply return the item in its original condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund, excluding shipping charges.

We will even pay for return shipping!*

* Free return shipping is not offered on team orders or drop-ship orders. Free return shipping is offered on items purchased on or after 8/1/11. Free return shipping is limited to a maximum of 3 return shipments in any one year period. Softball Rampage retains the right to modify or discontinue this promotion at any time.

What happens if you use an item and it breaks because it is defective? Defective items are often covered by a manufacturer warranty, and manufacturers ask that customers submit the claims themselves. To make this as simple as possible, we have put together the following list of manufacturer return contact information.

Manufacturer Warranty Contact List

Aluminum bats are covered by the manufacturer's warranty in addition to our 30-Day Guarantee. If your aluminum bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" or "sleeve" packaging. Once this packaging is removed we are no longer able to accept returns. This allows you to receive your bat and try it out by swinging it. If it is the wrong size we will gladly exchange it for another.

Bat Manufacturer Contact List

View our full return policy


Privacy Policy
   From the moment you place your order, you can rely on the following:
  • All transactions occur through our Secure Server, protected by a Verisign® SSL certificate.
  • We use the latest procedures and data collection to ensure that your personal information is secure.
  • Personal information and payment information is encrypted and stored securely in our database.
  • We will never sell your email, phone number, or any other of your personal information to any individual or entity outside of our company.

View our full privacy policy


Contact Softball Rampage
   There are several ways to contact the staff at Softball Rampage.

Email Addresses:

Customer Service:   service@softballrampage.com
Sales and Questions:   sales@softballrampage.com
Marketing:   marketing@softballrampage.com
Phone/Fax:

Toll-Free Phone:   877-868-8945 (M-F 9:00am - 7:00pm)
Local/International Phone:   614-629-9934
Fax Number:   614-527-8565

Mailing Address:
Softball Rampage (or PCPD, LLC)
2177 Westbelt Dr.
Columbus, OH 43228

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