|Softball Rampage - 30 Day No Sweat Guarantee|
We believe that you will be happy with your purchase from Softball Rampage. We make every effort to provide you with high-quality products and outstanding customer service.
We are so confident in our people and products that we provide you with our 30-Day No Sweat Guarantee. If you are not 100% satisfied with your purchase, just call our friendly Customer Service Team at 877-868-8945 for a Return Authorization. Then, simply return the item in its original condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund, excluding shipping charges.
Aluminum bats are covered by the manufacturer's warranty in addition to our 30-Day No Sweat Guarantee. If your aluminum bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" or "sleeve" packaging. Once this packaging is removed we are no longer able to accept returns. This allows you to receive your bat and try it out by swinging it. If it is the wrong size we will gladly exchange it for another. Please check our full Returns Policy for additional details.
Purchases made by credit card will be credited to the card used for that transaction. Items that are drop-shipped, special ordered or team/bulk quantities may be subject to a restocking charge of up to 25%. We'll refund shipping charges on incorrectly shipped merchandise. Please insure any returned merchandise and ship via a trackable carrier, as we cannot be held responsible for lost packages.
If you need to return an item please contact us either at 877-868-8945 or firstname.lastname@example.org. We will quickly issue a Return Authorization # and provide you with instructions on how and where to return your order.
You must contact us for a Return Authorization # before shipping. We are unable to accept returns without this number clearly marked on the outside of your package. Any items returned without a Return Authorization Number will be returned to the sender.