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Softball Rampage Returns Policy

Softball Rampage Returns Policy

 

We hope that you will be happy with your purchase from Softball Rampage. We make every effort to provide you with high-quality products and outstanding customer service.

We are so confident in our people and products that we provide you with our 30-Day No Sweat Guarantee

If you are not 100% satisfied with your purchase, just call our friendly Customer Service Team at 877-868-8945 for a Return Authorization. Then, simply return the item within 30 days of the ship date, in its original, re-saleable condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund, excluding shipping charges.

We will even pay for return shipping!*

* Free return shipping is not offered on team orders or drop-ship orders. Free return shipping is offered on items purchased on or after 8/1/11. Free return shipping is limited to a maximum of 3 return shipments in any one year period. Softball Rampage retains the right to modify or discontinue this promotion at any time.

30 Day No Sweat Guarantee
 

What happens if you use an item and it breaks because it is defective?

Defective items, excluding bats, are covered under our 30-Day No Sweat Guarantee. If you use any non-bat item, and it breaks under normal use within 30 days of the ship date, we'll replace it free of charge. Just follow the simple return procedure detailed below and we'll take care of the rest! This guarantee allows you to rest easy knowing that you won't get the run-around, and that you'll get your replacement gear fast. Once the item is received, we will promptly evaluate the defect and ship you a replacement item. We will exchange defective items only for the exact same item and options. If the item has been discontinued, we will exchage for a comparable item at our discretion.

Defective items are often also covered by a manufacturer warranty, and these warranties vary by product and manufacturer. Outside of our 30-Day No Sweat Guarantee, we ask that you deal directly with the manufacturer to handle warranty issues.* Most product warranties are around 1 year in coverage, and wood bats are often between 30 and 90 days. We try to provide as much warranty information as there is available, but we recommend contacting the manufacturer if you are unsure about the warranty that comes with your product.

*This excludes purchases from All-Star, Easton, Mizuno, & Worth. These manufacturers require that all warranty claims be made through Softball Rampage. We will help you set up the return, ship the item back to the manufacturer, and once approved, we will ship you a replacement product. The customer is responsible for shipping charges to return the item, as well as shipping the replacement item. This is the policy of the select manufacturers as per their warranty policy and cannot be modified by Softball Rampage.

To make this as simple as possible, we have put together the following list of manufacturer return contact information.

Manufacturer Warranty Contact List

Aluminum bats are often covered by the manufacturer's warranty. If your aluminum bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" or "sleeve" packaging. Once this packaging is removed we are no longer able to accept returns. This allows you to receive your bat and try it out by swinging it. If it is the wrong size we will gladly exchange it for another.

Return & Warranty Procedures

30-Day No Sweat Guarantee Procedure (Returns in re-saleable Condition)
  1. Contact our returns department at either 877-868-8945 or service@softballrampage.com. We will quickly issue a Return Authorization # and provide you with instructions on how and where to return your order.
  2. Label the outside of the package clearly with your Return Authorization #
  3. Ship the package using the shipping method and information you have been given by our returns department.
  4. Once the item is received, we will promptly credit you minus shipping charges.
30-Day No Sweat Guarantee Defective Product Procedure (Excluding Bats)
  1. Contact our returns department at either 877-868-8945 or service@softballrampage.com. We will quickly issue a Return Authorization # and provide you with instructions on how and where to return your order.
  2. Label the outside of the package clearly with your Return Authorization #
  3. Ship the package using the shipping method and information you have been given by our returns department.
  4. Once the item is received, we will promptly evaluate the defect and ship you a replacement item.
Aluminum, Composite, and Wood Bat Warranty Claims
  1. Contact the product manufacturer using this list of contact information:
    Manufacturer Warranty Contact List
Defective Product Procedure for Easton, Mizuno, & Worth Products (outside 30-Day No Sweat Guarantee)
  1. Contact our returns department at either 877-868-8945 or service@softballrampage.com. We will quickly issue a Return Authorization # and provide you with instructions on how and where to return your order.
  2. Label the outside of the package clearly with your Return Authorization #
  3. Ship the package using your preferred insured shipping method.
  4. Once the item is received, we will promptly return the item to the manufacturer, and wait for their authorization.
  5. Once authorized, we will ship a replacement item, and you will be charged the appropriate shipping charge based on the item's class (review our shipping policy)
Defective Product Procedure for All Other Manufacturers (outside 30-Day No Sweat Guarantee)
  1. Contact the product manufacturer using this list of contact information:
    Manufacturer Warranty Contact List

Purchases made by credit card will be credited to the card used for that transaction. Items that are drop-shipped, special ordered or team/bulk quantities may be subject to a restocking charge of up to 25%. We'll refund shipping charges on incorrectly shipped merchandise. Please insure any returned merchandise and ship via a trackable carrier, as we cannot be held responsible for lost packages.

You must contact us for a Return Authorization # before shipping. We are unable to accept returns without this number clearly marked on the outside of your package. Any items returned without a Return Authorization Number will be returned to the sender.

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