Frequently Asked Questions
Is There A Warranty on my Softball Bat?
Most likely there is. In addition to our 30-Day "No-Sweat" Guarantee, most softball bats carry a manufacturer's warranty whoever these differ by manufacturer. You can get information about each of the bat manufacturer's that we carry by viewing our softball Bat Manufacturer's List.
If I get my order and the glove doesn't fit, can I return it?
Absolutely. We offer a 30-Day Guarantee on all of our orders. This means that you can feel secure placing your order. If it doesn't fit or you just change your mind, we'll gladly accept it back in the original packaging, with all original tags, and in resalable condition. We can either exchange it for another size, color, or model, or we can refund your cost minus shipping. View Our Full Return Policy
Do I have to order online?
Ordering online is easy, but if you would prefer to place your order by phone, we have customer service specialists standing by to accept your phone orders. You can contact them by calling 877-868-8945 Monday-Friday 10:00am-7:00pm EST. View More Customer Service Information
Can I use a Purchase Order?
Yes, you can use a purchase order. First, you must complete a Credit Application and W-9. Upon credit approval, Softball Rampage will contact you with your account number. You can place your order by phone, fax, email or by mail.
Do you handle team sales or give team discounts?
We have developed the Softball Rampage Rewards Program to give teams great deals on softball gear. It is basically a two-tiered rewards program where you earn rewards points on team orders you place on your account using your Team Code (up to 13%) and on your players orders when they use your Team Code (up to 8%). Players also benefit because they always earn 5% back for their own personal use. It is a great way to save, and unmatched in the industry. We are also able to work directly with your team to provide custom colors, uniforms, and more. Learn More About Team Sales
Where do orders ship from?
Softball Rampage ships orders out of Columbus, Ohio. Our location in the center of the USA is ideal for rapid distribution throughout the country and to Canada.
How long have you been in business?
We are part of a family of websites that have been selling online since 1996. In that time we have served over 750,000 customers located in all 50 states and around the world. Learn More About Us